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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each page. A context menu will open. It comprises thorough info about all the operations that you can perform on the page in question. Each popup opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive array of how-to videos clarifying how to work with our hosting Control Panel. They're meant for those of you who want to see how things are getting done instead of just reading articles. Thus, anyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you need, examine our extensive FAQ database, which covers questions asked by actual persons and offers real solutions. We frequently update our Frequently Asked Questions section with new articles so as to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, you can touch base with our excellent team of customer service technicians available 24x7x365 and ready to assist you with any issue. Each support ticket you open will be responded to in less than sixty minutes (the average response time is approximately twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 286475

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com